Legal

SpinReelz Privacy Policy

How we collect, use and protect your personal information when you play with us in the UK.

This SpinReelz privacy policy explains how we handle the personal information you share with us when you register, deposit, play and get in touch. We know that joining an online casino means trusting a company with sensitive details, and this page sets out that relationship plainly, in language we hope is easy to follow rather than buried in a long legal document.

We have written this policy to stand on its own, but it also works alongside our terms and our cookie policy, which covers the small files your browser stores when you visit us. Where those pages go into more depth on a specific point, we say so below and link through, so you are never reading the same material twice.

What Information We Collect

When you open an account with us we ask for the details needed to identify you, contact you and process your payments safely. This typically includes your name, date of birth, address, email and phone number, along with payment details tied to the method you choose to fund your account. We also keep a record of your activity on the site, such as games played and support conversations, so we can keep your account secure and answer any questions you raise.

Some of this information is collected automatically through your device and browser, including technical data like your IP address and session timestamps. We use this alongside the account details you give us directly, and together these records let us run the site, meet our obligations and respond quickly if something looks wrong with an account.

As part of keeping accounts safe, we carry out identity verification and KYC checks before certain deposits or withdrawals are completed. This means confirming who you are using the documents you provide, which protects both your funds and our platform from misuse.

How We Use Your Data

We use your personal information to run your account, process deposits and withdrawals, and provide customer support when you reach out to us. This includes verifying your identity, applying any limits you set on your account and making sure the games and promotions you see are appropriate for a player in the UK.

Your data also helps us detect unusual account activity and respond to it, which is part of how we keep the site secure for everyone who plays with us. We do not use your information for purposes beyond running the casino, supporting you and meeting the obligations that come with operating a gambling site.

Sharing With Third Parties

We share limited data with payment providers to process transactions, since methods such as PayPal, Skrill, Neteller, Trustly, Paysafecard, Mastercard, VISA and Apple Pay each require certain details to complete a payment securely. We only share what each provider needs to confirm and settle a transaction, never more.

We may also share information with verification partners during identity checks, and with regulators or authorities where we are required to by law. Beyond these cases, your details stay within our own systems and are not sold or passed on for marketing by other companies.

Your Rights Over Your Information

You can ask us about the personal data we hold on your account at any time, and request that incorrect details are corrected. If you wish to close your account or restrict how your data is used, our support team can guide you through the options available, including the account tools described on our SpinReelz faq page.

Where you have set deposit limits, used a cooling-off period or asked for self-exclusion, the records tied to those choices are kept so we can honour them consistently. This is part of how we support responsible play, rather than a separate system sitting apart from your main account.

Keeping Your Data Secure

We take reasonable steps to protect the personal and payment information stored on our systems, limiting access to staff who need it to do their jobs. Payment details are handled through the processes required by the payment methods themselves, rather than stored loosely across our own servers.

No system is completely immune to risk, so we also encourage you to use a strong password and keep your login details private. If you ever suspect unusual activity on your account, our SpinReelz faq page explains how to reach support quickly so we can look into it.

Responsible Gambling and Data

Tools such as deposit limits, cooling-off periods and self-exclusion are built around your account data so we can apply them accurately. Play should stay enjoyable and within your means, and these settings exist so you can shape your own experience with us. You must be 18 or over to hold an account and use these tools.

How Long We Keep Your Information

We retain account information for as long as your account is active, and for a period afterwards where we are required to for legal, financial or regulatory reasons. This is common across regulated gambling sites, since records often need to be available in case a transaction or account query is raised later.

Once there is no ongoing need to keep a record, we remove or anonymise it in line with our retention practices. If you would like more detail on how long specific information is kept, our support team can explain this for your particular account.

Privacy Policy Questions

No, cookies and similar browser technology are covered separately on our cookie policy page, which explains what is stored and how you can manage it.

Access is limited to our own staff who need it for support or security, plus the payment providers and verification partners required to process a transaction or identity check.

Yes, you can contact our support team to ask what personal information is held on your account and request corrections where something is inaccurate.

We keep the records needed to apply a self-exclusion or cooling-off period consistently, so the restriction you choose is respected across your account.

If anything in this SpinReelz privacy policy is unclear, our support team is the quickest way to get a straight answer about your own account and data. We would rather explain a point plainly than have you guess at what a clause means, and that approach shapes how this whole policy is written.